Privacy policy

cappadocia.ae is operated by Rate Extra Tourism L.L.C, a company registered in Dubai, United Arab Emirates. We collect the personal data a booking needs and pass it to the suppliers who deliver the service. We keep it for as long as the law and a possible refund require.

What we collect at booking

When you book, we ask for:

• Your name, e-mail address and phone number.
• The names of the travellers on the booking, as they appear on passports, where a supplier requires them.
• Your arrival or departure flight number, for transfers and balloon pickups.
• The hotel name and room number where a pickup is needed.

We do not ask for passport numbers, dates of birth or home addresses unless a specific supplier requires them, and the booking page says so if that is the case.

Why we collect it

We use this data to fulfil the booking. That means passing it to our fulfilment system, TravelDistro, and from there to the supplier who delivers the service. That is the hotel, the balloon operator, the transfer company or the eSIM provider. Each supplier receives only what it needs to deliver its part.

We send confirmations, reminders and changes by e-mail through Resend, an e-mail delivery service. We do not use your e-mail address for marketing unless you ask for our updates separately.

Card data

Card payments are handled by Stripe. Your card number, expiry date and security code are entered on a form served by Stripe and never reach our servers. We receive a payment reference, the last four digits of the card and the card brand, which is what we need to process a refund.

Cookies

At launch the site sets cookies for two things only: your language choice (English or Arabic) and your currency display preference. These are functional cookies. We set no advertising cookies and do not run third-party tracking pixels.

If that changes, this page will be updated before the change goes live.

Retention

Booking records are kept for five years after the travel date, which covers UAE commercial record-keeping requirements and any refund or dispute. Enquiries that do not lead to a booking are deleted after twelve months. E-mail delivery logs at Resend are kept for the period set in their policy.

Your rights

You can ask us at any time what data we hold about you and ask for it to be corrected. You can also ask for it to be deleted once the retention period no longer requires it. Write to hello@rateextra.ae from the e-mail address used on the booking and we will answer within ten working days.

Where data is stored

Our booking and e-mail systems run on servers operated by the providers named above, which may be outside the UAE. Suppliers in Türkiye receive traveller names and flight numbers in Türkiye. We choose providers that publish their own privacy policies and security practices.

Changes and contact

This policy was published on 23 September 2026 and will carry a new date when it changes. Questions go to hello@rateextra.ae. Our terms and cancellation pages cover the rest of the booking relationship.